Senior Account Manager
\nRemote | Contract
\n \nAbout BX Studio
\nBX Studio is a rapidly scaling digital agency working with enterprise brands including Reddit,
\nHeadspace, and Verifone, as well as growth-stage startups. We specialize in web design,
\ndevelopment, and SEO/AEO services. In the past year, we've grown from 24 to 70 people,
\ndoubled our revenue, and won Webflow’s 2025 Enterprise Partner of the Year award.
\n \nThe Role
\n● We're hiring a Senior Account Manager to own client relationships, drive retention, and expand revenue across a portfolio of 8-12 accounts
\n● You have 5+ years of relevant experience in account management, project management, or customer success at a digital agency
\n● This is not an entry-level role - we're looking for someone who can operate
\nautonomously and build strategic partnerships with marketing executives and founders
\n● If you're more of a pure Project Manager, this likely isn't the right fit - our PMs handle
\nday-to-day delivery while AMs own the relationship and account sales activity
\n \nWhat We're Looking For
\n \nClient Partnership You have a track record of building trusted advisor relationships with clients
\n- not just managing accounts, but genuinely understanding their business, anticipating needs,
\nand translating organizational goals into strategic initiatives.
\n \nRevenue Growth & Retention You're experienced in owning renewals, identifying expansion
\nopportunities, and growing accounts. You're comfortable discussing budgets, ROI, pricing, and
\ncontract terms while maintaining excellent client retention.
\n \nWebsite & Digital Project Management Background You have strong experience with web
\ndesign, development, and SEO projects in an agency setting. This background makes you an
\neffective collaborator with our Project Managers and helps you scope realistic proposals.
\n \nInterest in Building the Discipline You're interested in contributing to our account
\nmanagement playbook - templates, processes, QBR frameworks - recognizing that great
\naccount management is a team effort.
\n \nBonus
\n● Experience with analytics, content marketing, CRO, and branding
\n● Digital strategy background that helps you advise clients beyond just delivery
\n \nWhat You'll Do
\n● Serve as primary account lead and trusted advisor for your portfolio
\n● Develop strong relationships with marketing executives and founders
\n● Own renewal conversations and all account sales activity
\n● Identify, scope, and pitch expansion opportunities
\n● Ensure seamless client experience from sales handoff through ongoing delivery
\n● Proactively identify and resolve delivery and client satisfaction issues
\n● Understand our client’s business goals and build actionable roadmaps with PMs and
\ncapability specialists
\n● Collaborate with leadership on pricing, packaging, and account growth plays
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